Why Buy From MySilver.co.uk?
Why Sterling Silver?
Can you be allergic to Sterling Silver?
What is 92.5 silver?
Some your items contain Cubic Zirconia (CZ). What is Cubic Zirconia?
How do I order a product from the MySilver.co.uk website?
Is the payment secure?
Do you have any tips on what I should pick?
Can you supply your chains in different lengths?
How do I know my ring size?
I've seen a design that I really like - but I want it in a different colour or size - can you get it for me?
Do you send out your jewellery in presentation boxes?
I really don't know what to buy my wife/sister/daughter/mother etc. Can you help?
How do I remove or change the number of products in my shopping basket?
How do I know if an item is out of stock?
Can you let me know when you get an item back in stock?
Do you have a privacy policy?
What do your prices include?
How do I know I'm getting the best possible price?
What payment options do you have?
Can you display the prices in my currency?
What are your delivery costs?
Where can you deliver to?
Can my order be sent to somebody else at another address, as a gift for example?
When will my order arrive?
I'm not comfortable entering my credit card details over the internet. What can I do?
What if I don't like my jewellery when it arrives?
Can you send me a catalogue?
How should I clean my jewellery?
Can you let me know when you get new products?
What do I do if I have a complaint?
Do you have a shop?
I don't understand some of the expressions you use in your descriptions
How do I contact you?
You haven't got my question on your list

Why Buy From MySilver.co.uk?
Firstly, MySilver.co.uk gives you :-
- super looking jewellery
- appealing designs
- fantastic prices
- no minimum order
- a choice of delivery options
- secure payment using SSL
- payment options
- accurate descriptions
- 7 day money back guarantee
- each product is provided in a presentation box (except chains which come in a special drawstring bag)
- each product is quality assured before it is sent out to you

Secondly, we aim for total quality and satisfaction. If you are not happy with your purchase
you may return it within 7 days as long as the item has not been worn and there are no signs of use or indeed misuse. See the returns policy in our Terms and Conditions page.

And finally, we are very confident that we will meet your expectations and that you will be
delighted with your purchase - after all we want you to come back and buy from us again.

Why Sterling Silver ?
The beauty of sterling silver is that there is a piece that will suit pretty much everybody's
budget. You can go for the small discreet pendants that will complement nearly every outfit,
or splash out a bit more and go for something that will really uplift an evening dress
or party wear. If you go for something big around your neck, keep the earrings to a
minimum and vice versa.

Can you be allergic to Sterling Silver ?
Yes. As with any product which touches your skin, you are recommended to make sure you do not have an allergic reaction. Please take specialist medical advice if in any doubt.

What is 92.5 silver?
Silver is a soft metal, which means other stronger metals must be added to give the silver strength. Most silver jewellery comprises 92.5 percent silver and 7.5 percent copper. The addition of the copper strengthens the silver and results in a precious metal that is perfect for fashionable and durable jewellery. Virtually all our jewellery is 92.5 Sterling Silver - please see our product descriptions. However, some body jewellery items may also contain surgical steel. Where this applies this is shown in the product description.

Some your items contain Cubic Zirconia (CZ). What is Cubic Zirconia ?
Also known as CZ or CZ diamonds, Cubic Zirconia is a more affordable alternative to genuine diamonds. It is the most prominent choice among all fake diamonds. They can come in a range of colours and are an excellent and affordable alternative to other precious gemstones.

How do I order a product from the MySilver.co.uk website ?
Shopping on our site couldn't be easier. You can look at all our jewellery by clicking on the buttons on the left of the screen. For example, you can click on the Pendants button. This will then bring you to the Pendants selection.

You can choose to view all items by scrolling down the page (or use the page down button on your keyboard). When you see an item that interests you, can obtain more details by double clicking on the picture. You will then see a bigger image.

The item may be available in different sizes, or colours - if this is the case use the “Select” drop down menu to pick the size or colour your require.

The just click on Add to Basket. You can carry on shopping or checkout.

Is the payment secure?
Yes. We use NoChex.co.uk They are a specialist UK company providing a secure, reliable payment service in the UK. Any sensitive information is encrypted in transit using the Secure Sockets Layer (SSL) protocol. Nochex.co.uk use the highest commercially available encryption key length of 128-bits provided by Verisign. Nochex.co.uk is one of our partners shown on our links page.

By using this method of payment our customers can relax, knowing that they can shop in confidence, because the very latest in internet credit card security is in place. You can tell if the page you enter your card details is secure because there will normally be a small padlock symbol in the bottom right hand corner of your browser window.

Your card details will be approved or declined on the spot, so you will not be left wondering whether your order has been accepted. A confirmation email will be sent to you to confirm how much your card has been debited.

Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail.

Do you have any tips on what I should pick ?
Choosing jewellery is like choosing any piece of clothing or accessory. Ask yourself, what will I wear it with. It really doesn't make sense to have to buy a whole new outfit just to match one necklace (nice as that might be!).

Ask yourself what you want the jewellery to do for you and your outfit. Do you want the jewellery to be the centrepiece, that everyone notices, or would you prefer it to be understated and just complement. Remember, you want the jewellery to complement you, if all people notice is your jewellery, you're wearing too much.

And that is the benefit of jewellery from MySilver.co.uk - it is designed to be just right !

Can you supply your chains in different lengths?
Yes, many chains (say for the pendants) can be obtained in different lengths to those shown. However, it may take 4-6 weeks. If you would like a chain length which is different to those shown, please email us with any specific requests at info@mysilver.co.uk and we will be glad to see if we can meet your needs.

How do I know my ring size?
The best way is to go to a normal high street ‘bricks and mortar jewellers’ and ask them to measure your finger with a special gauge. However as this might be inconvenient, we offer a way of estimating your ring size on this web site. Click here to go to the my ring size page.

I've seen a design that I really like - but I want it in a different colour or size - can you get it for me ?
Of course - we'll do our best to get it for you. Just let us know the details about the particular product and we'll try and get it for you. Email info@mysilver.co.uk

Do you send out your jewellery in presentation boxes?
All our jewellery will come in a presentation box, except chains which are provided in a attractive drawstring pouch. All our items are sent through the post in suitable protective packaging.

I really don't know what to buy my wife/sister/daughter/mother etc. Can you help?
You can ask our sales advisor by email - see contact page. Give them some details about the person you are buying for, their likes, dislikes and the colours they wear and we'll suggest some items we think they might like and where to find them on our website.

Our returns policy allows the recipient of the gift to return the item to us (please see our full Returns policy on our Terms and Conditions page) and exchange it for something that is more to their liking.

How do I remove or change the number of products in my shopping basket?
To remove items from your shopping basket, simply click the 'Clear Order’ button at the checkout.

How do I know if an item is out of stock ?
Our policy is that when we go out of stock of a certain item, we will either
a) remove it from the web site if it is going to be some weeks before we have that item again or
b) state “out of stock” in the product description if we think that the item will be back in stock within 14 days

Can you let me know when you get an item back in stock ?
Yes, no problem. Just contact us and let us know which item you're waiting for and we'll email you when it comes back into stock. Click here to send us an email, describe the item (a product number from previous purchases would help) and we will contact you when the item is available.

Do you have a privacy policy ?
Yes. MySilver.co.uk are committed to safeguarding the privacy of our users while providing the highest possible quality of service.

Our policy is that
a) any online customer data which you provide is held on a secure server and is not divulged to third parties. We may use the data ourselves to email you from time to time with information about MySilver.co.uk for example, specials offers. If you do not wish to receive this information from us please email privacy@mysilver.co.uk
b) “cookies” are used on this shopping site to keep track of the contents of your shopping cart “Cookies” track the patterns of behaviour of visitors to our site - "cookies" would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

What do your prices include?
Prices are in UK pounds sterling and include V.A.T. at 17.5%. Prices include a presentation box (except chains which include an attractive drawstring pouch) . Delivery is not included.

How do I know I'm getting the best possible price ?
We strive to source from our suppliers the best quality jewellery at the best value available. Because we have lower overheads being an Internet based company, we can offer our product at highly competitive prices. Just have a look at our prices.

What payment options do you have ?
We provide two methods of payment.
1. credit card - using our web and checkout facility this is our preferred method of payment as it is fast and means we can get the items to you quickly.
2. cheques - please email - see contact page to reserve the items you want until your cheque arrives and is cleared for payment. You will then be sent the goods.
^^top^^

Can you display the prices in my currency?
The prices on the website are displayed in £GBP, or Great British Pounds Sterling. Although we cannot display them in any other currency, you can click on the Currency Conversion link that is displayed in the links section.

This will enable you to calculate a 'rough' conversion to your own currency. The amount you will be actually charged depends on the conversion rate on the day you place your order and the rates your credit card company applies.

^^top^^

What are your delivery costs?
See our delivery page for options, pricing and conditions

^^top^^

Where can you deliver to?
We can deliver to anywhere within the United Kingdom. If you would like delivery to anywhere else - no problem. Just email - see contact page.

Can my order be sent to somebody else at another address, as a gift for example?
Yes. The invoice will however always be sent to the cardholder at their address.

When will my order arrive?
Delivery times vary according to the product ordered and stock availability, however, we generally aim for same day or next day despatch depending on when you make the order.
More details on delivery times are on the delivery page

^^top^^

I'm not comfortable entering my credit card details over the internet. What can I do?
If you do not wish to enter your credit cards on our website, you can call us and place your order over the telephone and then pay by cheque. Please email customer services on
see contact page.

What if I don't like my jewellery when it arrives?
Our returns policy enables you to return any jewellery within 7 days of receiving it.
Pease see our full Returns policy on our Terms and Conditions page.

^^top^^

Can you send me a catalogue?
We supply via the internet and all our products are available to view on our website. So to keep our prices low for you we do not provide a catalogue - however, if you need more detail about any of our jewellery, please contact us.

^^top^^

How should I clean my jewellery?
It's advisable to keep your jewellery wrapped in tissue paper or similar to prevent items scratching other items and to prevent to having to unravel the chains every time you want to wear a necklace! Silver jewellery should be cleaned with a soft cloth - preferable a silver cleaning cloth that removes the tarnish that occurs when silver is exposed to light.

^^top^^

Can you let me know when you get new products?
Yes, we'd love to keep you informed about new products, promotions and competitions.
Just contact us, give us your email details and you will then be kept informed of any new ranges or promotions.

^^top^^

What do I do if I have a complaint?
You may contact us by email, detailing the nature of the complaint and what you would expect from us in order to resolve the complaint satisfactorily. We would normally expect to fully resolve the complaint within 2 weeks of the initial contact.

Do you have a shop?
Our shop is on the web - that way we are open for business 24 hours a day, ready to take your order. Occasionally we exhibit at shows and fayres and are now considering selling direct using party planners. What do you think? Let us know - contact us. If you have the same high standards as MySilver.co.uk and are interested in earning some extra cash selling our products, make sure you read our party planner page.

I don't understand some of the expressions you use in your descriptions
We've tried to keep jargon to a minimum in our product descriptions. However, please contact us if you have a question.

How do I contact you ?
If you have any questions please email your question to us at in-fo@mysilver.co.uk (no dash in in-fo)

You haven't got my question on your list
Please email your question to us at in-fo@mysilver.co.uk (no dash in in-fo) and we will endeavour to answer your question within 48 hours, and often we can answer it the same day!